Analyst

Full Time Dubai Jobs in Accounting , in Admin , in Auditor , in Banking , in Cashier , in Finance , in Office
  • Dubai, Dubai, United Arab Emirates, Dubai - United Arab Emirates, AE View on Map
  • Post Date : November 11, 2021
  • Apply Before : December 11, 2021
  • Salary: Negotiable
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Job Detail

  • Email for CV Rehab.mousa@teleperformance.com
  • Career Level Officer
  • Experience 2 Years
  • Gender Any
  • Industry Business Development
  • Qualifications Certificate

Job Description

#Urgent hiring for a Call Centre Quality Analyst-Arabic speaker with Excellent English-Dubai.-No. Of Vacancies
5Job Requirements
·Performs call monitoring and provides trend data toQA / Ops management team.·Participates in design of call monitoring formats andquality standards.·Uses quality monitoring data management system tocom pile and track performance at team and individual level.·Performs monitors of contact centre touchpoints (email,inbound, outbound, chat…etc).·Participates in customer and client listening programsto identify customer needs and expectations.·Provides actionable data to various internal supportgroups as needed.·Coordinates and facilitates call calibration sessions.·Provides feedback to call centre agents and leaders(coaching com petencies).·Prepares and analyses internal and external qualityreports for management staff review.-Applicant must be currently based in U.A.E and available to join immediatelyYou may share your Resume / C.V with the subject of ”QA ” at
 rehab.mousa@teleperformance.com Only shortlisted candidates will be contacted. #callcenter #qualityanalyst #dubaijob #dubaijobseekers #callcenterjobs

 

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