Customer Relationship Officer

Full time Dubai Jobs posted 3 weeks ago

Job Description

We are looking for a Customer Relationship Officers in Dubai to handle the concerns of the people who buy their company’s products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings

Duties and Responsibilities

By asking questions, listening carefully and showing empathy, Candidates aim to get to the heart of what customers truly want. They may deal with specific questions over the phone, by email or in person.

May spend time simply interacting with people to get a better feel for the company’s customer base and how employees are serving them.

Act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service.

Sometimes there isn’t an easy answer to a situation with a customer. When such scenarios arise, Candidates are tasked with figuring out what went wrong, how problems might be fixed and how to keep them from happening again.

Educate others hired to respond to customer complaints.

Build connections on behalf of the company. They may call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.

Skills

Customer Relationship Officers are excellent communicators with great interpersonal skills. They must successfully balance the needs of customers with the best interests of the company. Candidates capable of the following draw attention from employers:

  • Attending to detail to ensure nothing slips through the cracks
  • Analyzing problems in order to come up with resolutions
  • Caring about customers, whose happiness can make or break a company
  • Following through so customers know their concerns are taken seriously

Please note that due to a high number of applicants only those successful will be contacted if you have not heard from us within 15 days please consider your application to have been unsuccessful.

 

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