Customer Service Analyst

Full time Abu Dhabi Jobs posted 2 weeks ago

Job Description

We are looking for a Customer Service Analyst in company located at Abu Dhabi that analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs, Customer Service Analysts are able to develop strategies and techniques to enhance the service department’s effectiveness. They may also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction.

Candidates are part of a customer service department and work under the supervision of the customer service manager.

Duties and Responsibilities

Perform Research and Analyses

Develop Strategies

Train Employees

Skills

Should possess fantastic interpersonal skills and be excellent communicators.

Staying calm under pressure and having wonderful customer service skills are also important. They must also work well with minimal supervision and be highly organized.

Proficient in Microsoft Office Suite

Knowledge of customer service practices

Experience in mediation and conflict resolution techniques

Data analysis experience

Knowledge of research practices

Experience working in customer service or sales

Marketing or advertisement experience

Experience with statistic software such as SPSS

Please note that due to a high number of applicants only those successful will be contacted if you have not heard from us within 15 days please consider your application to have been unsuccessful.

 

 

 

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