Customer Service AnalystFull time Abu Dhabi Jobs posted 2 weeks ago
We are looking for a Customer Service Analyst in company located at Abu Dhabi that analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs, Customer Service Analysts are able to develop strategies and techniques to enhance the service department’s effectiveness. They may also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction.
Candidates are part of a customer service department and work under the supervision of the customer service manager.
Duties and Responsibilities
Perform Research and Analyses
Should possess fantastic interpersonal skills and be excellent communicators.
Staying calm under pressure and having wonderful customer service skills are also important. They must also work well with minimal supervision and be highly organized.
Proficient in Microsoft Office Suite
Knowledge of customer service practices
Experience in mediation and conflict resolution techniques
Data analysis experience
Knowledge of research practices
Experience working in customer service or sales
Marketing or advertisement experience
Experience with statistic software such as SPSS
Please note that due to a high number of applicants only those successful will be contacted if you have not heard from us within 15 days please consider your application to have been unsuccessful.
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