Customer Service ExecutiveFull time Dubai Jobs posted 2 weeks ago
Our team is looking for a Customer Service Executive’s in Dubai to ensure a business’ customers receive outstanding support and all their needs are met. Candidates oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.
Candidates supervise Customer Service Representatives and report to a general manager, making them middle-management level officers.
Duties and Responsibilities
Responsible for creating policies and procedures for their staff.
To ensure customers receive excellent and consistent service it is vital that all employees provide the same types of assistance and handle issues in similar manners. Make sure their staff knows the policies and adheres to them at all times.
Hiring and training of staff usually falls to the judgement of the Customer Service Executive. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees.
Supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.
Must analyze their service team to establish whether or not all personnel are following the best practices established by the Customer Service Executive. Standardized performance metrics should be established to ensure all employees are judged by the same measurements and criteria.
Should possess fantastic interpersonal skills and be strong leaders.
Staying calm under pressure and having wonderful customer service skills are also important.
Should also be excellent communicators both orally and in writing.
Proficient in Microsoft Office Suite
Knowledge of customer service practices
Experience in mediation and conflict resolution techniques
Experience supervising others
Data analysis experience
Experience working in a call center environment
Knowledge of call center tracking systems
Bachelor’s degree in a related field
Please note that due to a high number of applicants only those successful will be contacted if you have not heard from us within 15 days please consider your application to have been unsuccessful.
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