Customer Service Executive

Full time Dubai Jobs posted 2 weeks ago

Job Description

Our team is looking for a Customer Service Executive’s in Dubai to ensure a business’ customers receive outstanding support and all their needs are met. Candidates oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.

Candidates supervise Customer Service Representatives and report to a general manager, making them middle-management level officers.

Duties and Responsibilities

Responsible for creating policies and procedures for their staff.

To ensure customers receive excellent and consistent service it is vital that all employees provide the same types of assistance and handle issues in similar manners. Make sure their staff knows the policies and adheres to them at all times.

Hiring and training of staff usually falls to the judgement of the Customer Service Executive. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees.

Supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.

Must analyze their service team to establish whether or not all personnel are following the best practices established by the Customer Service Executive. Standardized performance metrics should be established to ensure all employees are judged by the same measurements and criteria.

Skills

Should possess fantastic interpersonal skills and be strong leaders.

Staying calm under pressure and having wonderful customer service skills are also important.

Should also be excellent communicators both orally and in writing.

Proficient in Microsoft Office Suite

Knowledge of customer service practices

Experience in mediation and conflict resolution techniques

Experience supervising others

Data analysis experience

Experience working in a call center environment

Knowledge of call center tracking systems

Bachelor’s degree in a related field

Please note that due to a high number of applicants only those successful will be contacted if you have not heard from us within 15 days please consider your application to have been unsuccessful.

 

 

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