Customer Success Manager

Full time Abu Dhabi Jobs posted 6 days ago

Job Description

One of our client is looking for a Customer Success Manager for Abu Dhabi branch that is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. They often provide technical support to customers with the goal to keep customers satisfied with the business’s products.

Selected candidates may supervise customer success staff and report to a general manager or business manager, making them middle-management level officers.

Duties and Responsibilities

Responsible for creating policies and procedures that optimize the customer experience.

May gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices.

Must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Must know the company’s products inside and out.

Find themselves supervising staff and performing basic human resource tasks such as hiring and training staff. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees.

Conduct performance evaluations, handle disciplinary actions and process payroll for their staff.

Skills

Should possess fantastic interpersonal skills and be strong leaders.

Need to be highly organized and have experience directing others.

Should also be excellent communicators both orally and in writing.

Proficient in Microsoft Office Suite, specifically Excel and PowerPoint

Knowledge of customer service practices

Technical aptitude and ability to learn software programs

Experience supervising others

Bachelor’s degree in computer science or a related field

***DUE TO THE NUMBER OF APPLICATIONS RECEIVED, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***

 

 

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