MANAGER – CUSTOMER QUALITY

NOW HIRING!

MANAGER – CUSTOMER QUALITY
To enhance the existing customer complaint resolution system and ensure permanent resolution of
customer complaint on time to attain highest level of customer experience and efficient business results.
• Design and implement customer complaint resolution system as a part of CCC
Review and bin the customer complaints to various Sub Systems (based on category)
Prioritize the complaints based on criticality and flag it accordingly
Ensure zero recurrence of complaints through ensuring
actions
• Perform / Guide teams to do structured problem solving for chronic issues
Schedule site visits and do preliminary investigations as required
Ensure horizontal deployment of corrective actions for various projects
Stratify the complaints in various angles and initiate system lever actions
Update CEO on critical issues and keep him updated
Train the concerned team on various problem-solving tools / techniques
Digitize the customer complaints resolution system end to end.
• Perform customer satisfaction survey and initiate corrective actions for Raps
Identify and introduce new technologies to enhance the customer experience
Analyze the customer complaints in detail and work with Development team on product improvements.
QUALIFICATION & EXPERIENCE

Bachelor’s – civil/Mochanical Engineering is mandatory,
10+ experience in Quality in which minimum 5 years’ experience in handling

To apply please email resume to careers@sobha-me.com

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