Senior Engineer-Engineer-Associate EngineerFull time Dubai Jobs posted 4 weeks ago
Senior Engineer / Engineer / Associate Engineer MSS SMB Assurance 6-10 years of related technical experience in a SMB Support
environment supporting managed SMB Customers. 2-4 Years of Team Handling Experience.
Having Certificates like ITIL, CCIE, CCNP
Responsible for the 24×7
monitoring, identification, reporting, assigning resolution of customer
Incidents through delivery SMB Support utilities.
Align with the obligated standards of SMB Support to support Etisalat customers of Managed SMB Services.
Work with other SMB Support team members, provide proper support for customers, and create positive environment.
Implement and follow best SMB Support practices and align with SMB Support practice.
International Standards such as ITIL
Team Management Skills
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