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Sr. Customer Service Representative- Collections & Retention

Full time Dubai Jobs posted 3 weeks ago

Job Description

UHRS is Hiring!
Industry: Telecom
Position: Sr. Customer Service Representative- Collections & Retention
Job Location: Ajman, UAE
Salary: AED 4,800
Duration: Full time

Role: This position is responsible for the timeliness, integrity, quality and accuracy of the Complaints Operations. The individual should be responsible to ensure effective complaint handling and customer care operations through interface, coordination, and smooth workflow among customer care operations, engineering, IT, sales, Finance, Marketing etc. Follows SOP and quality control for complaints handling in order to ensure highest quality standards and high level of customer satisfaction.

Qualifications and Requirements:
-Bachelor’s degree in Marketing/ Business Administration/ Finance
-ITIL Operational Support & Analysis certification preferred
-3-5 years’ experience in care operations preferable in telecommunications or financial sectors operations environment

Please share your CVs  and indicate subject line as “Sr. Customer Service Representative- Collections & Retentions”.




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